Customer Request Management

Reliable information
Consolidate all customer-related data into a single source of truth.

Consistent communication
Engage with customers across various platforms, including email, phone, live chat, customer portal, Snap Send Solve app, and social media.

Decision-making made easy
Generate detailed reports and gain insights into customer behaviour, trends, and operational efficiency.

CouncilFirst’s Customer Request Management System (CRMS) delivers a unified solution for managing customer interactions. Our CRMS logs, tracks, and maintains customer records while providing automated workflows and real-time updates. The CRMS integrates with existing council operations and engages with customers across multiple platforms and devices. Our CRMS is more than just a management system, it’s a community building tool.